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FAQ

Below you will find an overview of frequently asked questions, if you have a question that you cannot find in our frequently asked questions, we kindly ask you to contact us. Of course we will do everything to answer your question as well as possible.

General
Delivery
Ordering
Biscuits

What available payment methods are there?

Tim Tam Slam uses a payment platform called Mollie.

We chose this platform, because they provide a safe environment to make a payment with your preferred payment method.

iDEAL (payments via internet banking for The Netherlands). A customer from The Netherlands can use iDEAL to make an online payment in the trusted and known environment of their own bank. iDEAL is the system that provides direct interaction with the internet banking software of your bank.

Usage of iDEAL is possible with one of the following banks: ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers.

If iDEAL does not apply to you it is also possible to pay with Creditcard, Mister Cash, Sofort or a bank transfer.

Please keep in mind that payment via bank transfer can take up to 1-3 working days.

How can I subscribe or unsubscribe to the newsletter?

Subscribing or unsubscribing can be done in the account settings.

If you don't have an account you can subscribe to our newsletter via the form in the bottom of every page.

If you don't have an account and want to unsubscribe, please click the unsubscribe link in the latest newsletter you have received.

I can't login anymore

Please check if you really entered the correct email address. If you are sure that the entered email is correct, but you are still not able to login, please contact us.

I want my order delivered on another address

During the order process you have the option to deliver your order on another address.

How long until my package is delivered?

After receiving your order and payment it will take 1-2 working days until your package is shipped. Note that if you choose to pay via a bank transfer it can take up to 1-3 working days until we receive your payment.

You will receive a notification by email when we have received your payment and are going to ship your order.

Is it possible to pick up my order?

Of course this is possible, you can pick up your order on appointment in 's-Gravendeel or Strijen (The Netherlands).

How can I become a customer of Tim Tam Slam?

Becoming a customer of Tim Tam Slam is really simple.

When you place an order for the first time you will get the opportunity to create a personal account during the order process.

Do you want to stay informed about our newest developments? You can subscribe to our newsletter.

Can I place an order without an account?

Yes, this is possible. Please fill in your email address during te order process and click on the button ‘Order without account’.

I have received a discount code, how do I use this?

You can use your discount code at the overview of your order in your shopping cart.

I want advice or extra information about one of the products

That's not a problem at all, please feel free to contact us by phone or email.

How do I know that you have received my order?

When you place an order, you will receive an order confirmation by email. In this email you will find an overview of your order.

If you have not received an order confirmation (within an hour), please contact us via the contact form or call us.

What is the current status of my order?

You can find your orders on the 'my orders' page in your account. Here you can follow the order status, payment and delivery. For this functionality you need to have an account.

Is there a minimum price to place an order?

NO, you are not required to meet a certain price to order what you want.

How can I order as business to business?

As business to business customer you can request a quote for bigger orders.

You can do this by emailing us at info@timtamslam.nl or by calling +31(0) 627550971.

Is Tim Tam halal

No. Tim Tam biscuits from Australia contains 0,05% alcohol and are not halal suitable. Tim Tam biscuits from Indonesia are halal safe. Some of the Arnott’s products contains cochineal which is derived from insects and is not suitable for a halal diet. Also the pork bases gelatine is not halal proved. We at TimTamSlam.nl only sell Tim Tam cookies from Australia.

Is Tim Tam Original halal?

No. Tim Tam original biscuits from Australia contains 0,05% alcohol and carmine dye (E210) are not halal suitable. Tim Tam biscuits from Indonesia are halal safe. We at TimTamSlam.nl only sell Tim Tam cookies from Australia.

Is Tim Tam vegetarian

No. Some of the Tim Tam products contains cochineal which is derived from insects and is not suitable for a vegetarian diet.

The gelatin is based on pork and beef bones and therefore does not belong in a vegetarian and vegan diet.

There are white bubbles on my Tim Tams. What is that?

White rashes or speckles on chocolate are also referred to as 'bloom'. This can be solidified and crystallized cocoa butter or sugar crystals. You can still eat this chocolate!

We want to offer you the highest quality Tim Tams, so it is never our intention that you receive a pack of Tim Tams with these bubbles on it. We always check the boxes for bloom, but we cannot see inside all the packages.

If you accidentally receive a package of Tim Tams with bloom on it, please contact us and we will refund you.